FAQ

Frequently Asked Questions

Where do you ship from?

We ship from both the USA and Turkey. Depending on product availability, your order will be fulfilled from the nearest warehouse.

Do you offer free shipping?

Yes. We offer FREE shipping on every order.

How long does shipping take?

• USA warehouse: approximately 2–7 business days

• Turkey warehouse: approximately 5–12 business days

Tracking information is provided for every shipment.

Are your products authentic?

Yes. We carefully source authentic Turkish products from trusted manufacturers and experienced artisans.

Can I return my order?

Yes. Eligible products can be returned according to our Return Policy.

How can I contact you?

You can contact us anytime through our Contact page or by email.

Do you ship internationally?

Yes. We proudly ship to customers worldwide.